Last updated: September 2, 2026
These terms cover orders placed on this website and through our iPhone and Android apps.
Ordering and pickup
All online orders are for pickup at our store at 5758 N Old US Hwy 31, Rochester, IN 46975. We do not deliver.
You choose a pickup time when you order. We build orders in the order they arrive, so please pick up at the time you selected. If you are running late, give us a call at (574) 223-5043 and we will do our best.
Pickup times are limited — each time slot holds a set number of orders so the kitchen can keep up during the lunch rush. If the time you want is not available, it is already full.
Large orders
Orders above a certain number of sandwiches need to go through the store so we can plan the timing. If your order is that size, the site will ask you to call us at (574) 223-5043 rather than letting you check out. This is not us turning away business — it is how we make sure a big order does not arrive at the same moment as fifty individual lunches.
Allergies and dietary information
Please read this if you are ordering for someone with a food allergy.
Any dietary labels shown on the menu — vegetarian, gluten free, contains dairy, contains nuts, and so on — are provided as a guide to help you choose. They are based on information from our suppliers and can change without notice when a product or recipe changes.
Our deli is a shared kitchen. The same surfaces, utensils, slicers and gloves are used for meat, cheese, bread and everything else, so we cannot guarantee that any item is free from any allergen, including gluten, dairy, soy, eggs, nuts or pork.
If you have a serious allergy, please call us at (574) 223-5043 before ordering so we can talk it through with you.
Prices, tax and payment
Prices are shown in US dollars and do not include Indiana sales tax, which is added at checkout. Payment is taken at the time you order, by card, through Stripe. We do not store your card number.
A tip can be added at checkout. Tips go to the staff.
Changes, cancellations and refunds
Food is made to order, so we ask that you call us at (574) 223-5043 as soon as possible if you need to change or cancel — before we have started making it, we can usually sort it out.
If something is wrong with your order, tell us and we will make it right. Call us or bring it back and we will remake it or refund it.
Menu accuracy and availability
We try to keep the online menu current, but items sell out. If something you ordered is unavailable we will call you before you arrive.
Accounts
You are responsible for keeping your password to yourself. You can delete your account at any time from your account page or in the app; see our Privacy Policy for what that removes and what we keep.
Contact
Harvest Moon Deli & Market
5758 N Old US Hwy 31, Rochester, IN 46975
(574) 223-5043
